Terms & Services

1. Application (1.1) The general terms and conditions of sale and delivery (hereinafter “the Terms”) apply to all agreements (which are accepted by the checkbox “I have read the terms of sale and delivery and agree with them”) on Rvr Charme, CVR number 37620270 Sales and delivery of products and related services to the Customer. 2. Agreement basis (2.1) The terms, together with the Company's offers and order confirmations, constitute the entire contractual basis for the Company's sales and delivery of products and related services to the Customer (hereinafter the “Contractual Basis”). (2.2) Amendments to and additions to the Basis of Agreement are only valid as the parties have agreed in writing. (2.3) Each of the parties shall immediately notify the co-contractor if the party changes its legal personality, is placed under bankruptcy or reorganization proceedings or voluntary liquidation. 3. Products and services (3.1) Products that the Company sells and delivers to the Customer are new and comply with Danish legislation upon delivery. (3.2) Associated services that the Company sells and delivers to the Customer shall, in the relevant conditions, be regarded as nail care, which is performed in a professionally correct manner and complies with Danish legislation upon delivery. (3.3) Products and related services that the Company sells and delivers to the Customer are nail care and nail care products for professional use. Notwithstanding any conflicting terms in the Contract Basis, the Company is in no way liable for losses or damages attributable to use for any other purpose. 4. Price and payment (4.1) The price for products and related services follows from the Company's current price list at the time the Company confirms the Customer's order, unless the parties have agreed otherwise in writing. All prices include VAT. (4.2) Regarding the Customer's payment of products or related services from the Company, Mastercard, Mobilepay, Swish and Visa are permitted means of payment. (4.3) The customer must pay all invoices for products and related services no later than the day the order is placed, unless otherwise agreed in writing between the parties. 5. Late payment (5.1) If the Customer fails to pay an invoice for products or related services in a timely manner for reasons for which the Company is not responsible, the Company is entitled to interest on the amount due of 1% per. month from the due date and until payment is made. (5.2) If the Customer fails to pay an overdue invoice for products or related services within 14 days after receiving a written demand for payment from the Company, the Company has in addition interest according to clause 5.1. the right to: cancel the sale of the products and / or related services to which the delay relates, cancel the sale of products and / or related services that have not yet been delivered to the Customer, or demand advance payment for this, and / or assert other default powers. Offers, orders and order confirmations (6.1) The company's offer is valid for 10 days from the date the offer is dated, unless otherwise stated in the offer. Acceptance of offers received by the Company after the expiry of the acceptance period is not binding on the Company, unless the Company notifies the Customer otherwise. (6.2) The Customer must send orders for products or related services to the Company in writing. An order must contain the following information for each ordered product or service: order number, item number, item description, quantity, price, payment terms, delivery date, delivery address, and delivery terms. (6.3) The company strives to send confirmation or rejection of an order for products or related services to the Customer in writing no later than 1-2 working days after receipt of the order. Confirmations and rejections of orders must be in writing to bind the Company. (6.4) The Customer may not change a placed order for products or related services without the Company's written consent. (6.5) If the Company's confirmation of an order for products or related services does not comply with the Customer's order or the Basis of Agreement, and the Customer does not wish to accept the non-compliant terms, the Customer must notify the Company within six months of receipt of the product. Otherwise, the Customer is bound by the purchase. 7. Delivery (7.1) The company delivers all sold products and services within 3-4 working days. The company sends all goods through the supplier DAO, which undertakes to deliver within 2-4 days. (7.2) The Company delivers all products sold and related services by the time stated in the Company's order confirmation. The company has the right to deliver before the agreed delivery time, unless otherwise agreed between the parties. (7.3) The customer must inspect all products and affiliates services on delivery. If the Customer discovers an error or defect that the Customer wishes to invoke, it must be notified to the Company in writing immediately. If an error or defect that the Customer discovers or should have discovered is not immediately notified in writing to the Company, it cannot be claimed later. 8. Delayed delivery (8.1) If the Company expects a delay in the delivery of products or related services, the Company informs the Customer about it and at the same time states the reason for the delay and a new expected delivery time. 9. Right of withdrawal (9.1) The Customer has the right of withdrawal in force at any time of 14 days from the day on which the Customer receives his item. If the Customer wishes to cancel his purchase, this must be notified to the Company by hello@rvrcharme.dk or on +45 91 83 51 09 within the relevant deadline. 10. Warranty (10.1) The company guarantees that products and related services are free from significant defects in design, materials and workmanship for two months after delivery. (10.2) If the Customer discovers an error or defect in the warranty period that the Customer wishes to invoke, it must be notified to the Company in writing immediately. If an error or defect that the Customer discovers or should have discovered is not immediately notified in writing to the Company, it cannot be claimed later. The Customer must provide the Company with the information about a reported error or defect that the Company requests. (10.3) Within a reasonable time after the Company has received notification from the Customer of an error or defect and examined the claim, the Company notifies the Customer whether the error or defect is covered by warranty. Upon request, the Customer must send defective parts to the Company. The Customer bears the cost and risk of parts during transport to the Company. The company bears the cost and risk of parts during transport to the Customer if the fault or defect is covered by warranty. (10.4) Within a reasonable time after the Company has given notice to the Customer in accordance with clause 10.4. that an error or defect is covered by warranty, the Company remedies the error or defect by: replace or repair defective parts, or send parts to the Customer for the Customer's own replacement or repair. (10.5) If the Company fails to remedy an error or defect covered by warranty within a reasonable time after the Company has notified the Customer in accordance with clause 10.4., For reasons for which the Customer is not responsible and the error or defect has not been remedied before a reasonable period of at least 30 days, the Customer may cancel the order or orders affected by the error or defect, without notice by written notice to the Company. The customer has no other rights in connection with defects or deficiencies in products or related services than those expressed in clause 9. 11. Responsibility (11.1) Each party is liable for its own actions and omissions under applicable law with the limitations that follow from the Basis of Agreement. 10.2. Notwithstanding any conflicting terms in the Agreement, the Company is not liable to the Customer for indirect losses, profits, time or goodwill, unless caused intentionally or through gross negligence. (11.2) Notwithstanding any conflicting terms in the Contract Basis, the Company is not liable to the Customer for non-fulfillment of obligations which may be attributed to force majeure. The discharge lasts as long as force majeure lasts. Force majeure is considered to be matters which are outside the Company's control, which are outside the Company's control and which the Company should not have foreseen at the conclusion of the agreement. Examples of force majeure are unusual natural conditions, war, terror, fire, flood and more. 12. Confidentiality (12.1) The Customer may not pass on or use or enable others to use the Company's trade secrets or other information of any kind that is not publicly available. (12.2) The Customer must not improperly obtain or attempt to obtain knowledge of or access to the Company's confidential information as described in clause 11.1. The customer must handle and store the information properly to prevent it from accidentally coming to the knowledge of others. (12.3) The customer's obligations according to clauses 11.1-11.2. Applies during the parties' trade and without time limit after the termination of the trade, regardless of the reason for the termination. 13. Applicable law and venue (13.1) The parties' trade is in all respects subject to Danish law. (13.2) Any dispute that may arise in connection with the parties' trade shall be settled by a Danish court.